Thank you for choosing Safrik! We are dedicated to providing a seamless and reliable shipping experience for our customers. This Shipping Policy outlines important information regarding shipping methods, delivery times, and related details. By placing an order with us, you agree to the terms and conditions set forth in this policy.
- Order Processing Time
1.1 Once you place an order on our website, please allow 1-3 business days for order processing and verification. During peak seasons or promotional periods, processing times may be slightly longer. We strive to process orders as quickly as possible to ensure timely delivery.
- Shipping Methods and Delivery Times
2.1 We offer various shipping methods to accommodate your needs. The available options will be displayed during the checkout process. The estimated delivery times depend on the shipping method and your location. Please note that these are only estimated times and actual delivery times may vary due to factors beyond our control, such as customs clearance or unforeseen delays.
2.2 Standard Shipping: Standard shipping typically takes between 7-15 business days for delivery, depending on your location. This method does not include tracking information.
2.3 Expedited Shipping: If you need your order to be delivered more quickly, we offer expedited shipping options. Expedited shipping typically takes between 3-7 business days for delivery, depending on your location. This method includes tracking information.
- Order Tracking
3.1 For orders shipped using expedited shipping methods, tracking information will be provided once your order has been shipped. You will receive an email notification with a tracking number and instructions on how to track your package. Please note that it may take up to 48 hours for the tracking information to be updated in the shipping carrier's system.
3.2 For orders shipped using standard shipping methods without tracking, we are unable to provide detailed tracking information. If you have any concerns about the status of your order, please contact our customer support team, and we will do our best to assist you.
- Shipping Restrictions
4.1 We currently offer shipping to select countries and regions worldwide. However, there may be certain locations where we are unable to ship due to logistical or legal restrictions. If we are unable to ship to your location, we will notify you and provide a full refund for your order.
4.2 Please note that international shipments may be subject to customs duties, taxes, or other fees imposed by the destination country. These additional charges are the responsibility of the recipient. It is recommended to check with your local customs office for more information about potential fees before placing an order.
- Order Modifications and Address Changes
5.1 Once an order has been placed, we are unable to make modifications or changes to the order details, including the shipping address. Please ensure that the shipping address provided during checkout is accurate and complete. In the event of an incorrect or incomplete address, we will not be responsible for lost or delayed packages.
- Lost or Damaged Packages
6.1 While we take utmost care in packaging and shipping your orders, there may be instances where packages are lost or damaged during transit. If your package is lost or significantly delayed, please contact our customer support team, and we will initiate an investigation with the shipping carrier.
6.2 If your package arrives visibly damaged, please refuse the delivery or make a note of the damage with the delivery person. Take photos of the damaged package and contact our customer support team immediately. We will work with you to resolve the issue and ensure a satisfactory outcome.
- Contact Us
If you have any questions, concerns, or inquiries regarding our shipping policy, please contact us.
We are here to assist you and provide the necessary support regarding your shipping inquiries.
By placing an order with Safrik, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Shipping Policy.